Shipping Policy

When do you ship?

Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11am central time to ship out the same business day. If your order is shipping via USPS, it must be received by 9am central time to ship out the same business day.

Where do you ship to?

We ship domestically only. If you have a question about domestic shipments, please email brandiek@jphcmail.com.

How do you ship?

Most of our orders ship via UPS or FEDEX. However, if the items weigh less than a few pounds, we most likely will ship via USPS. Since we do ship most of our orders via UPS, our website will allow you to choose what shipping option you prefer. Orders going to APO/FPO boxes will also be sent via USPS.

Rates to ship?

We do not charge a flat rate for shipping. Instead, we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore, the shipping quote you receive when you place an order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge your credit card at that time. Your credit card is not charged when you place the order. So even though you are being quoted for UPS or FEDEX, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted, and your credit card will be charged for the adjusted shipping cost after your order ships. You can also have us use your UPS/FedEx account number to charge your shipping to. You can email your account number to brandiek@jphcmail.com

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

In store pick up option?

You can pick up your order at our location. Our showroom is open Monday-Friday 7am – 6pm. If you have a small order, you can just stop by and pick up the items. If you have a larger order, it may take a few hours to put together, so it may be best to call beforehand so that we can have it ready for you. Our number is 1-870-356-3312 or you can email brandie@jphcmail.com

Are the items in stock?

All items are normally held in stock. However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

What are the lead times?

We aim to ship orders within 2 working days for domestic orders. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also, we do have a few special order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time, please email brandiek@jphcmail.com

What are the shipping times?

UPS/FedEx ground – 5-7 business days coast to coast UPS/FedEx 3rd day – 3 business days UPS/FedEx 2nd day- 2 business days UPS/FedEx Overnight – 1 business day. Please note that the shipping times do not including the day it was shipped. Example, if your 3rd day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day shipment goes out on Monday, you will receive it on Wednesday. USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.